Which of the following is a method to establish rapport during a tense encounter?

Using empathy as a method to establish rapport during a tense encounter is effective because it allows you to connect with the other person on an emotional level. When a person feels that their feelings and perspectives are understood, they are more likely to lower their defenses and engage in a constructive dialogue. Empathy involves actively listening to the individual, recognizing their emotions, and responding in a way that shows you acknowledge their situation. This approach can create a more positive interaction, fostering trust and cooperation, which is crucial in tense situations.

Other methods, such as using assertive commands, may convey control rather than understanding, potentially escalating tension. Silence can sometimes be misinterpreted as disinterest or a lack of engagement, and indifference definitely does not help in building rapport, as it can make the other person feel unvalued and exacerbate the situation.